FESTIVE SPECIAL: HOT DEALS ACTIVE TODAY!
FESTIVE SPECIAL: HOT DEALS ACTIVE TODAY!

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email 

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 2-3 weeks for all orders to arrive if you are in USA, other countries may take 3-6 weeks. Shipping times vary from product-to-product; based on demand and shipping location. Further details on our shipping policy page.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from countries listed in our shipping policy page.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide (within our shipping countries) on all items. 

Q. Where is you company located?

A. We have an office in the Asia: Vietnam; Supply warehouses in: USA & China depending on items.

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to us via mail support@alicus.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay import taxes?

A. The prices displayed on our site are excluding tax in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives in its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Q. Do you have refund policy?

A. Yes we have 30 days refund policy from the date of received, details on our refund policy page.